Data Security and Governance
We have been providing transcription services for over 25 years to many sectors, including law enforcement, healthcare (NHS), local authority and a wide range of academic institutions, all of whom place their trust with us to supply the highest quality data security for the material sent to us.
Data Protection
1st Class Secretarial Services is committed to maintaining the highest level of security for clients who upload their audio and video recordings for transcription. We employ robust encryption protocols to protect data during upload, storage, and processing. All files are stored on secure, access-controlled servers, ensuring that only our authorised personnel can view or process your recordings.
Additionally, we comply with industry best practices and relevant data protection regulations to guarantee the privacy and confidentiality of your content. You can trust that your sensitive information remains safe throughout every step of the transcription process.
GDPR
As data processors, we ensure compliance with the General Data Protection Regulation (GDPR) in all our data handling processes. From the moment clients upload their audio and video recordings for transcription, we adhere to strict data protection standards. We uphold the rights of our clients by maintaining transparency, providing data access, and ensuring secure deletion of personal information when requested. Protecting your privacy and upholding GDPR principles are integral to how we manage and process your data.
Our server system
We maintain a stringent high-security policy for all data stored on our servers. We utilise dedicated servers only located within the UK to ensure full control over our data storage environment, enhancing both security and compliance with local regulations and those commanded by our clients. Our servers are equipped with advanced encryption, firewalls, and multi-layered access controls to prevent unauthorised access and protect sensitive client information. By using dedicated UK-based servers, we can guarantee that all data remains within the jurisdiction, ensuring compliance with the highest security standards and data protection laws.
Accreditations
1st Class has both CyberEssentials and IASME Accreditation. This evidences our committment to the handling, management and storage of all data in a secure and appropriate manner.
We are committed to secure and appropriate data handling, management and storage and have the following certifications:
Cyber Essentials (2024)
Effective, Government backed minimum standard scheme that protects against the most common cyber attacks - self assessed
IASME Cyber Assurance Level 1 (2024)
IASME Cyber Assurance Level 1 verified assessment
The UK authority which controls the register of UK Data Controllers, the Information Commissioner’s Office, lists 1st Class Secretarial Services as a Data Controllers and Processors under registration number Z2116676. This registration is renewed each year and confirms 1st Class Secretarial Services’ adherence has towards client data and its protection and security.
Additional information
If you require documentation or certification validation for any of your projects that 1st Class may be involved with, please email our central team (below) for more details
